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HEY!! If your password has
stopped working, DON'T keep trying it, DON'T wait awhile and see if it starts working
again on its own... but DO immediately write to password@nybound.com and ask
what's up. ESPECIALLY if you're a long-time member and your email address has
changed since you joined. I've probably had to change your password but can't
contact you because the address I have for you is no good.
If for some reason email just plain won't work, you can check to see if your
password has been changed by going to
CCBill Support, and entering on the form there any two of: the email address
you signed up with, the number of the credit card you used, and your Subscription ID
number. This will return your current membership status. Now, click on your
Subscription ID number; this will return your current username and password. (This
is for CCBill customers only; CCBil isn't going to help Verotel Ticketsclub members.)
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Login problems can exhibit different symptoms which, when properly identified, can help lead to a speedy resolution. Before you write for assistance, please read this page and select the item that seems to best describe your situation. Let me know which one it is when you write to aid my investigation.
Every time I type in my username and password, I just get asked for it again, and never get in.
I enter my username and password, it looks like it’s accepted, but I get sent to a different site.
I click the ‘members’ link, but don’t get asked for my password.
Same as 3, and then I get sent to a different site.
I enter my username and password, OR I never get asked for my password, and I don’t get in, AND I’m using Internet Explorer on a Macintosh.
I just signed up, my login worked for awhile, then it suddenly stopped, AND I paid by online check.
None of the above quite describes what's happening. (Please try to explain when you write.)
